LLC "ШароваПро" guarantees the absolute confidentiality of the personal information that you provide. They are intended exclusively for internal use by the company "SHAROVAPRO".
your Bank card Data is encoded and fully protected. They will not appear in the public domain.
To restore your personal account password, go to "Personal account" and enter the email address you provided during registration. We will send you an email with instructions on how to restore your password.
To register on the site, go to "Personal account" , select "No account? Create” enter your email address and password, fill in your personal information and click on the "Create a personal account" button. You will receive an email confirming your registration.
You can Change your phone number, full name, and date of birth in the "Profile" section of your profile.
Select the funds you want to purchase and add them to your shopping cart. Then go to the shopping cart to start placing your order. Follow the instructions that will appear on the site. For more detailed instructions, see «How to buy».
We provide cash receipts in electronic form. For your convenience, the receipt will be sent to the email address you specified. Electronic cash receipts have the same legal force as paper receipts.
We ask you to choose a convenient delivery method at the time of placing your order. You can't change the delivery method after placing and paying for the order.
Registered users can create, edit, and save multiple addresses in their personal account at once. The buyer is responsible for the accuracy and correctness of filling in the address and contact information. Delivery is made to residential and office premises, excluding airports, train stations, metro stations, security facilities, hospitals, etc.
You must enter the correct delivery address before confirming and paying for the order. After that, the order is sent to the delivery service and you can't change the delivery address.
Delivery of goods worldwide is governed by the terms and conditions of the international delivery service of delivery services that deliver orders purchased in the online store. When choosing a delivery service, please read the rules for international delivery posted on the official websites of delivery services.
Delivery time depends on the address and delivery method. You can get more accurate information about the delivery time of your order from the transport company you choose.
To cancel your order, you can contact us by phone or via the feedback form or report the cancellation to the selected delivery service (except EMS and Russian Post).
Immediately after you place and pay for the order, an email will be sent to your e-mail confirming that the order has been accepted. You will also receive a track number after sending, which you can use to start tracking the status of your order on the website of your chosen delivery service.
Your order Number will be indicated in the confirmation email sent to Your email address after the order is paid, and you can also view it in the order history in "Personal account" .
After placing and paying for the order, you will receive a tracking number. you can track the delivery status of the order on the website of the selected delivery service.
Funds for goods paid for online are automatically returned to the card from which the payment was made. The transfer is made within 3 business days from the date of return of the product. Further, the term for crediting money to the card depends on the conditions of the Bank where it is opened.
You have the right to refuse the product of proper quality at any time before its transfer, and after the transfer of the Product-within 7 (seven) calendar days. The maximum period during which the goods of good quality can be returned to the Seller is 7 (seven) calendar days from the date of delivery of the Goods to the Buyer. Products purchased only in the online store of LLC "SHAROVAPRO" on the website www.annasharovabeauty.com and only directly from the Customer who placed the Order. At the same time, the product of proper quality must not be used, in undamaged factory (commercial) packaging, its presentation and consumer properties are preserved, otherwise it is not subject to return
If the product is returned of good quality, the price paid for the Order Is subject to refund, except for the Seller's expenses for delivery from the Buyer of the returned Product.
Return shipment (refund) The buyer can arrange and pay for the goods to the Seller independently. In this case, the cost of return shipping will depend on the method you choose and the rates of courier services. In addition, the Buyer can contact the Seller to arrange a return courier delivery service (in this case, the amount to be refunded for the Order will be reduced by the cost of the Seller's return shipment service).
Address (location) The seller to whom the goods are returned: 613040, Kirov region, Kirovo-Chepetsk, ul. Krasnoarmeyskaya 8 \ 2 sq. 17.
The refund will be made within 10 (ten) calendar days from the date Of your submission of the relevant request (duly executed Application and documents).
the Application must be completed using the form, sent with the Product.
the product return application Form is available on our Website in the section "terms of return".
If you find hidden flaws (defects) in the Order, you must:
inform the Customer service of the online store "SHAROVAPRO" LLC by email email@example.com about detected shortcomings, and send to the above e-mail address completed Application with signature of Recipient and/or representative of pvz (the collection point); photo and/or video boxes of the Order from all sides, and the photo and/or video content of the Order, and the photo and/or video images of the received Product with the identified fault (defect); cash and/or cash a check, if preserved; if you need to make a courier return, carefully pack the Product and specify the exact address and contact phone number for making a courier return at the expense of LLC "SHAROVAPRO".
If you return the Order in full, you must return the Order in full configuration in accordance with the invoice (including promotional items: trial products, beauty accessories, etc.).
You can view detailed information about the composition of each product on its page and on the product packaging. Check «Quality. Guarantees. Certificates» to find all information about certificates, production and compositions.
Each product presented on the site is accompanied by recommendations for use and application method. For more information, see the page for each tool.
LLC Шаровапро collects personal data at the moment when You:
visit the Site;
register on the Site;
make a purchase on the Site;
subscribe to the Site's newsletter;
subscribe to browser notifications about changes on the Site;
join the loyalty program;
participate in contests, advertising events and other marketing activities of the ANNA SHAROVA brand;
register for online broadcasts;
place information requests on the Site online, leave reviews on the products of the ANNA SHAROVA brand;
contact our Site operators;
use the function of online selection of facial care products, body and hair on the Site;
sign up for an online consultation with the founder of the ANNA SHAROVA brand Anna Sharova;
provide us with your personal data by posting them on the Site in any way.
you can add your Favorite product to the "Favorite products" section by clicking on the ♡ icon to quickly find it and place an order in the future.
Please note: the deferred product is not reserved and is available for purchase by other Customers.
Enter the gift certificate number in the designated field, the value of the certificate will be automatically applied to the order amount.
Payment option 1 - The cart contains goods for an amount equal to the face value of the gift certificate which you want to use to make the payment. Enter the gift certificate number when paying. Delivery is paid for separately.
Payment option 2 - The cart contains goods for an amount less than the face value of the gift certificate which you want to use to make the payment. Enter the gift certificate number when paying. The difference in value between the price of the item in the cart and the face value of the gift certificate expires.сгорает.
Payment option 3 - The cart contains goods for an amount less than the face value of the gift certificate which you want to use to make the payment. Enter the gift certificate number when paying. You pay the difference between the total cost of the goods in the cart and the nominal value of the gift certificate using one of the proposed payment methods.
Yes, it can be. In order for the certificate to be sent to the e-mail address of the person to whom the certificate is gifted to, you must specify the e-mail address of the recepient (not the donor) in the required column when placing an order.
No, you cannot use a gift certificate to cover shipping costs.
There are two types of promo codes:
1. A promo code that reduces the cost of goods. It does not affect shipping costs.
2. A promotional code that reduces shipping costs. It does not affect the cost of goods.
Only one promotional code can be used per order.
The payment by the bank by the imitator of the payer's card is written off in the currency on the day of payment and converted into rubles for crediting to the Seller's account. Daily fluctuations in the exchange rate affect the change in the amount debited in foreign currency. We recommend that on the date of payment check with the imitating bank of the payer's card what rate and amount to be debited.
if you can't find an answer to your question, contact the online store's consultants to get the necessary information. You can state your question using the feedback form or send an email to the online store's customer service firstname.lastname@example.org . Our consultants work from Monday to Sunday from 10-00 to 21-00 Moscow time.
Product has been added to your wishlist.
You can view your wishlist by creating or login account.
Please create account through ##customer_email## email